Refund policy

Because each Duck & Egg name banner and ornament is handmade to order, we're unable to accept returns or exchanges on personalised items.

If your order arrives damaged or faulty, please get in touch within 7 days of receiving it. Send us a photo of the damage to duckandegg1@gmail.com and we'll do our best to make it right.

We take great care in packing every order, but if something has gone wrong in transit, we want to know about it.